Accredited Off Campus Complaint Register

Date*

Date

Student Number*

Student Name *

Student Phone Number*

Please enter a valid phone number.

Student Email Address*

example@example.com

Nearest Campus*

MahikengPotchefstroomVaal

Residence Address*

Accreditation Number (if available)

Nature of complaint*

Accreditation issue - This involves the residence no longer meeting the minimum required standards. The accreditation team is scheduled to visit the property to conduct an inspection. Once the inspection is completed, the landlord will have a period of seven days to address and resolve the issues identified.Maintenance issue - If there is a maintenance issue, such as blocked drains, broken windows, or garbage not being removed, the complaint will be forwarded directly to the landlord. It is the landlord's responsibility to handle and resolve these types of problems. They are expected to address the issues promptly to ensure the residence remains in good condition and compliant with living standards. Effective communication between the tenant and landlord is key to resolving these matters efficiently.Payment issue - Issues related to lease agreements and the payment thereof will be directed to the finance office. This ensures that students receive the relevant information and guidance regarding their financial obligations. The finance office will handle any inquiries or concerns about payments, due dates, and lease terms, ensuring that all matters are addressed in a timely and accurate manner. Clear communication with the finance office is essential to resolve any discrepancies or questions students may have regarding their leases.Other - All other issues, such as those related to discrimination, abuse, victimization, substance abuse or any personal matters, will be forwarded to the Student Life department. Student Life will then direct these concerns to the appropriate departments for handling. This ensures that sensitive and personal issues are managed by professionals equipped to provide support and take appropriate action to resolve them. It is essential that these matters are addressed with care and confidentiality to ensure the well-being of all students involved.

Clear description of complaint*

Evidence relating to complaint if deemed necessary